The player from Germany faces an issue with her €400 withdrawal request from Doctor Spins Casino, which was cancelled without any explanation. Despite having a verified account and not violating any terms, the cancellation prevents her from making additional withdrawals.
Doctor Spins Casino - Player's withdrawal has been cancelled.
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6d 22h 48m 45s
Doctor Spins Casino
Safety Index 2.6 Very lowCase summary
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18 hours ago
Translation
Doctor Spins Casino
– A payout of €400 was cancelled without reasonDescription:
Dear Casino Guru Team,
I hereby file an official complaint against Doctor Spins Casino, as my legitimate withdrawal of €400 was cancelled without reason.
I requested a withdrawal of exactly €400. The casino informed me of a processing time of 7 to 21 days. During this waiting period, I continued playing with my remaining balance and lost.
Today, July 12th, Doctor Spins simply cancelled my ongoing €400 withdrawal – without giving any reason or explanation via email. The money was simply credited back to my gaming account. Since the casino only allows one active withdrawal at a time, this cancellation blocks the entire withdrawal process for me.
My player account is verified and I have not violated any bonus or terms and conditions. I have attached a screenshot of the cancelled €400 withdrawal to this complaint as proof.
I politely request your assistance in investigating this incident and persuading the casino to pay me my €400.
Thank you so much for your help.
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please advise if you've ever received any winnings from this gambling establishment?
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
