The player from Germany faced delays in receiving his winnings despite the casino's claims of quick payouts. After the 7-21 working day verification period had elapsed, he still had not received any funds and was frustrated with unhelpful responses from the live chat support. Despite confirming that he had passed KYC verification and met all bonus requirements, he ultimately canceled his withdrawal and lost the money during gameplay. The complaint was closed as no further assistance could be provided in this case.
Doctor Spins Casino - Player's winnings are delayed despite quick payout claims.
Closed
Our verdict
Other
Amount: €230
Doctor Spins Casino
Safety Index:Very lowCase summary
Discussion
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Public
10 months ago
Translation
And again one of the great casinos with a 7-21 working day verification period and even after this time has elapsed I haven't received anything.
But the main thing is to write on the site that payouts are very quick.
Unfriendly live chat that just keeps sending the same answer saying they're sorry and that I shouldn't worry. I get an email saying that you can wait a long time for your winnings to be paid out.
Automatic translation:
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10 months ago
Dear Chaser361,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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10 months ago
Translationno was the first withdrawal
KYC verification passed
All bonus requirements met
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10 months ago
TranslationIt's over, I canceled the money and lost it. I'm no longer in the mood to hear the same excuses from this .................................casino every time.
Automatic translation:
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10 months ago
I'm sorry to hear that. Unfortunately, since you lost your money in regular gameplay, we are unable to assist you any further.
This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards
Veronika
