The player from Germany has been waiting for three withdrawals of €500 each, requested on April 19th, 20th, and 21st, 2026, but has not received any payments yet. He is advised to be patient when he inquires about the status.
DivaSpin Casino - Player's withdrawals are delayed.
Opened
Current status
Waiting for player to reply
5d 6h 15m 40s
DivaSpin Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
4 days ago
Translation
Hello, I have made 3 withdrawals.
On April 19th, 20th, and 21st, 2026, €500 per payment was due. Nothing has arrived yet. When I contact them, they tell me to be patient. These weren't my first payments. I would appreciate your support.
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Dear schrauber,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share screenshots of your pending payout requests and you recent correspondence with the casino as evidence of the incident? My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
