DivaSpin Casino - Player's withdrawal is delayed.

Am 06.03.26 habe ich vom Casino die Bestätigung erhalten, dass meine Auszahlung via Revolut Bank Transfer abgeschlossen ist. Ich habe jedoch bis heute keinen Geldeingang auf meinem Konto.

Entweder hat das Casino die Auszahlung nicht ausgelöst oder falsche Buchungsdaten eingegeben.

Ich habe leider keine richtiges Feedback vom Casino auf meine Anfrage erhalten.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear PascalH,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards

Petra

Ihr habt mich falsch verstanden.

Es geht nicht um eine Auszahlung welche noch nicht durchgeführt wurde. Sondern um eine Auszahlung, welche durch Angabe vom Casino bereits ausbezahlt wurde.

Dies war am 06.03.26. Nun eine Woche später habe ich das Geld immer noch nicht auf meinem Bankkonto.

Thank you for your reply and for providing the previous details, PascalH.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you checked with your bank to verify if there were any issues on their end?

Thank you again for your cooperation.

• Ja habe ich, aber über eine andere Auszahlungsmethode
• KYC gibt es momentan keine Probleme
• Ich kann erst bei der Bank anfragen, wenn ich das Überweisungs-Statement vom Casino erhalten habe. Dies habe ich angefordert, jedoch nicht erhalten.

Dear PascalH,

Thank you for your reply and for providing the previous details.

Could you please provide the following information:

• When did you make your last successful withdrawal, and how long did it take to be processed?
• Have you received any email correspondence from the casino regarding your request?
• What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history.

Thank you again for your cooperation.

Ihr habt mich wieder falsch verstanden.

Es geht nicht um eine Auszahlung welche noch nicht durchgeführt wurde. Sondern um eine Auszahlung, welche durch Angabe vom Casino bereits ausbezahlt wurde.

Dies war am 06.03.26. Das Geld immer noch nicht auf meinem Bankkonto.

Ich hoffe ihr versteht es nun.

Dear PascalH

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the DivaSpin Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear DivaSpin Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear player,

Please be advised that your withdrawals have been successfully processed and paid from our side.

Could you please check your bank account and let us know once the funds have been received?

Kind regards,

DivaSpin

Das Geld ist seit Wochen nicht eingegangen!!

Bitte stellt mir den Transaktionsbeleg zu.

Dear PascalH,

We are looking into this matter.

Kind regards,

DivaSpin

Dear all,

We have requested confirmation from the relevant department, and they confirmed that it was paid from our side. Please see confirmation below:

Kind Regards,

DivaSpin

Ich benötige für die Prüfung die Absenderbank und das Land.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.