DivaSpin Casino - Player believes that their withdrawal has been delayed.

I currently have three pending withdrawal requests at Divaspin Casino:

– 200,000 HUF on 24 Sept 2025 (00:52)

– 200,000 HUF on 24 Sept 2025 (13:56)

– 100,000 HUF on 30 Sept 2025 (18:13)

The total pending amount is 500,000 HUF (~1,280 EUR).

According to the casino’s own Terms (section 6.15), withdrawals should be processed within 3 business days. This deadline has already passed for all three of my requests.

I contacted customer support several times via chat and email, but I only received generic replies asking for patience, without any clear explanation or confirmation of review.

Dear PeterG88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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Dear Dominika,

I would like to provide an update on my complaint. Today, I received two of my pending withdrawals of 200,000 HUF each (requested on 24 September). These payments were successfully processed and credited to my bank account.

However, my third withdrawal request of 100,000 HUF from 30 September still remains pending under review with no confirmation or completion. I kindly ask you to continue assisting me in resolving this last withdrawal.

I truly hope that once the 14-day period has passed, this withdrawal will also be completed.

Thank you for your support and attention.

Regards,

Peter

Dear PeterG88,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Dominika!

On 8 October, I successfully received two of my pending withdrawals of 200,000 HUF each (requested on 24 September). These were processed and credited to my bank account without further issues.

However, my third withdrawal of 100,000 HUF from 30 September still remains pending under review. I have not received this payment yet, and no confirmation has been provided by the casino so far.

Peter

Dear Dominika!

I would like to update my case once more. I have now successfully received my last pending withdrawal of 100,000 HUF (requested on 30 September).

This means that all of my withdrawals have now been fully processed and paid out. Thank you very much for your assistance and support during this matter.

Best regards,

Peter

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear PeterG88,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika