Ding Ding Ding Casino - Withdrawal of player's winnings has been delayed.

I submitted a request on March 31 and have the email where I submitted it. The next day I got a email saying that we no longer do SC. I would say I still get my redemption legally right?

Dear jazzclhgrasshopper,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Bli have another email they sent me 3 days ago I would like to attach it to please

Is this legal?

Customer Account (an "Eligible Participant"). You cannot participate in the Promotions from outside the United States, in an Excluded Territory (which currently includes the states of Idaho, Michigan, Connecticut, New York, Nevada, and Washington), nor in any jurisdiction where the Platform is illegal. You cannot participate in the Promotions if you are on the U.S. Treasury Department’s list of Specially Designated Nationals, or if you are an immediate family member of an employee, distributor, associate, concessionary, or other aBy entering the Promotions, and by using the Platform and playing the Games, you agree to release and hold harmless Living Pixels and its parent, subsidiary, and affiliated companies, the Prize suppliers and any other organizations responsible for sponsoring, fulfilling, administering, advertising or promoting the Promotions, and all of their respective past and present officers, directors, employees, agents, and representatives (collectively, the "Released Parties") from and against any and all claims, expenses, and liability, including but not limited to negligence and damages of any kind to persons and property, including but not limited to invasion of privacy (under appropriation, intrusion, public disclosure of private facts, false light in the public eye or other legal theory), defamation, slander, libel, violation of right of publicity, infringement of trademark, copyright or other intellectual property rights, property damage, or death or personal injury arising out of or relating to (i) your creation of an entry or submission of an entry in the Promotions, (ii), acceptPromPromotions, (ii), acceptance, use or misuse of any Prizes (

Under no circumstances will any Promotional Player be permitted to obtain awards for, and Promotional Player hereby waives all rights to claim, punitive, incidental, or consequential damages, or any other damages, including attorneys' fees, other than Promotional Player’s actual out-of-pocket expenses (i.e., costs associated with participating in this Promotions), and Promotional Player further waives all rights to have damages multiplied or increased. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU.

All issues and questions concerning the construction, validity, interpretation, and enforceability of these Sweeps Rules, or the rights and obligations of the Promotional Player and Living Pixels in connection with the Promotions, are governed by, and construed in accordance with, the laws of the State of California, without giving effect to any choice of law or conflict of law rules (whether of the State of California or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of California.

Any Promotional Player posting or seen to be posting comments on Living Pixels’s social media pages or elsewhere during any Promotion that are considered bullying, spiteful, or upsetting to other Promotional Players or any other user of the Platform, or directly aimed at Living Pixels, will have their comments removed and will be disqualified from the Promotions. Living Pixels reserves the right to alert the operators of any social media sites to any such behavior.

14. PARTICIPANT’S PERSONAL INFORMATION

Information collected from Participants is subject to the Sponsor's/Promoter's Privacy Policy which is available at https://DingDingDing.com.

THE PROMOTION IS VOID WHERE PROHIBITED.

© Living Pixels Studios LLC (2025). All Rights Reserved

Dear jazzclhgrasshopper,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I am not received my payment. I have sent them two different emails I have tried to call the phone number provided for them in the emails and it just gives a busy signal and I can never get through to anybody the emails are superficial and they will not speak to me I don't know how to send you a copy of my emails

Thank you jazzclhgrasshopper for all the information provided so far. I will now forward your complaint to my colleague Matej (matej.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello jazzclhgrasshopper, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested pay out. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Ding Ding Ding Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if you could provide us with any and all relevant evidence.

Thank you for your patience and cooperation in advance.

What happens if they don't answer

If the casino does not reply, the complaint will be closed as 'unresolved', for the full amount of the disputed value. This value will be recalculated and serve to deduct from the overall casino safety index score.

While that will not be really a good solution for you personally, lower safety index tends to help other players to avoid unfair casinos. And sometimes, lower rating and decrease in traffic generated by Casino Guru serves as a "wake up call" for some casinos, who then work on restoring their rating by solving the previously unresolved complaints.

However, this is a second complaint that has been lodged against this casino, and nobody responded regarding the first one. Therefore I would not keep my hopes up. But I am trying to find another ways to reach casino representatives, so let's hope this time we'll be more successful.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I filed for a redeem 24 hours before they shut down the sc, s. Is that legal because I submitted my redemption before the new law took effect. Do t they still have an obligation to pay me since it was before the new law took effect? Who can I contact for help getting my money? Do you have any resources I can look into? Thank you for all your time and effort

I have tried to contact the casino repeatedly by e-mail, but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the American Arbitration Association – an alternative dispute resolution service and submit a complaint to them. The next step would be filing a claim through their AAA online form. Please let me know if you need help with filling the form or how the ADR responded if you can do this on your own (matej.l@casino.guru). I am sorry I could not be of more help on this occasion. :(

Best regards,

Matej