HomeComplaintsDicey Casino - Player's withdrawal is delayed.

Dicey Casino - Player's withdrawal is delayed.

Closed
Our verdict

Player stopped responding

Amount: 280 USD₮

Dicey Casino
Safety Index 7.3 Fresh casino

Case summary

The player from Indonesia requested a withdrawal three weeks ago but had not received her winnings despite completing the KYC process twice. She expressed frustration and suspected that the casino was being dishonest. We asked her for more details about previous withdrawals, the withdrawal date, and any bonus use, but she did not reply to our messages or reminder. As a result, the complaint was closed for now because we could not continue the investigation without her cooperation.

Written by Karla
Casino Analyst & Complaint Specialist
Submitted: 24 Aug 2026 | Closed : 11 Sep 2026
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4 weeks ago

Hi i did 2 times Kyc they not want to send me my money . They cheaters please help me with them i will attache corespondence

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3 weeks ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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3 weeks ago

Dear Sari19,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

  • Did you successfully withdraw funds from this casino before?
  • Could you please give me a date when you asked for a withdrawal?
  • Did you use any casino bonuses or you currently have any active bonus?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.


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2 weeks ago

Dear Sari19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 week ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru

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