The player from Indonesia requested a withdrawal three weeks ago but has not received her winnings despite completing the KYC process twice. She expresses frustration and suspects that the casino is being dishonest.
Dicey Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
2d 5h 18m 43s
Dicey Casino
Safety Index 7.3 Fresh casinoCase summary
Discussion
Public
Public
1 week ago
Hi i did 2 times Kyc they not want to send me my money . They cheaters please help me with them i will attache corespondence
Public
Public
5 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
5 days ago
Dear Sari19,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you successfully withdraw funds from this casino before?
- Could you please give me a date when you asked for a withdrawal?
- Did you use any casino bonuses or you currently have any active bonus?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
