The player from Italy reports inappropriate behavior from the casino Dicepalace, stating that she has sent numerous emails and attempted to contact support via chat without any response. Due to her dissatisfaction, she plans to close her account but finds the process difficult and frustrating.
DicePalace Casino - Player is frustrated with the casino's lack of response.
Opened
Current status
Waiting for player to reply
5d 6h 58m 58s
DicePalace Casino
Safety Index 6.3 Below averageCase summary
Discussion
Public
Public
3 days ago
Translation
I would like to report "dicepalace" for inappropriate behavior.
I'm planning to close my account with them due to dissatisfaction with their offer. I've written countless emails (about twenty) and repeatedly tried to contact them via chat.
No response. Maybe the staff is dead. So, never mind. If they're alive, they're incredibly rude. Unfair.
Don't open accounts because closing them is IMPOSSIBLE.
NOTE: The disputed amount is FICTITIOUS. It was only used to access the claim.
Automatic translation:
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2 days ago
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2 days ago
Dear AMARISSA,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
First, I’d like to clarify the difference between account closure and self-exclusion:
- Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
- Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).
Could you please forward me the account closure requests you sent to the casino, along with the casino's responses, if any? You can send them to me at tomas@casino.guru
Have you unsubscribed from the casino's marketing communications? (ads, newsletters)
Thank you in advance for your cooperation.
Best regards,
Tomas
AMARISSA has 5d 6h 58m 58s to reply
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
