HomeComplaintsDexsport.io Casino - Player’s withdrawal is delayed due to account accusation.

Dexsport.io Casino - Player’s withdrawal is delayed due to account accusation.

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5d 13h 48m 59s

Dexsport.io Casino
Safety Index:Above average

Case summary

The player from Indonesia deposited $350 on AthleteBanana and successfully increased his balance to $650, but he is unable to withdraw his funds. The chat operator accuses him of using multiple accounts, despite his stating he only has one and is willing to verify.

Public
Public
4 days ago

My nickname in site AthleteBanana

I recently registered on this site and deposited $350. After my deposit increased to $650, I wanted to withdraw the funds, but I couldn't. The chat operator accused me of using multiple accounts, but that's a lie. I only have one account, and I'm willing to go through any verification process, but they won't listen. I don't recommend this bookmaker to anyone.

Public
Public
yesterday

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Public
Public
yesterday

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dexsport.io Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Is your player's account blocked as a result of the accusations made against you? When was it blocked?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?
  • Could you please share with me your communication with the casino regarding the accusations made against you, multiaccounting specifically? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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Waiting for approval
yesterday
Waiting for approval

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