HomeComplaintsDexsport.io Casino - Player’s account has been closed and funds denied.

Dexsport.io Casino - Player’s account has been closed and funds denied.

Opened
Current status

Waiting for player to reply

6d 2h 27m 16s

Dexsport.io Casino
Safety Index 4.4 Low

Case summary

The player from South Africa faces account blockage without prior notice and is accused of violating rules, although no evidence is provided. He has repeatedly requested a refund of his remaining funds, but the casino refuses to comply.

Public
Public
2 days ago

My sports betting account was suddenly blocked without notice. They said that I violated their rules but cannot provide evidence of this. I then requested that my funds be paid back and the site is refusing.


If tried multiple times to close my account and get the remaining funds refunded without success

Public
Public
21 hours ago

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Public
Public
21 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with dexsport casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please advise how long you were a player at the casino and when exactly your account was blocked?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


spioen has 6d 2h 27m 16s to reply

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