The player from India is facing issues with his account as the casino repeatedly requests the same documents for withdrawal despite him having submitted them multiple times. He has won 4757 INR and is frustrated with their refusal to process his request.
Desiplay Casino - Player's withdrawal has been delayed due to document issues.
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4d 23h 4m 38s
Desiplay Casino
Safety Index 7.0 Fresh casinoCase summary
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4 days ago
Translation
This company is not giving my withdrawal, it is a fraud platform, I have sent the documents to them again and again Sir, but they are repeating the same answer again and again Sir, they are saying that they need the documents, every time they are saying that they need the documents, I have sent the documents to them at least 10 times but they are not giving my withdrawal, I had made 4757 INR by depositing Rs. 130 and winning it, what would have happened if there was a loss, but now I have won and saying roll 88 they are asking for the documents whereas I have sent all the documents but Sir still they are not giving withdrawal from my account, these fraud desi play casino people please help me 🙏
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Dear 8199003089123,
Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.
Please note that KYC (Know Your Customer) verification is a mandatory security process designed to protect both players and the casino. Because online casinos cannot verify identities in person, KYC is the only reliable method to confirm that an account and its funds belong to the rightful owner. Licensed, reputable casinos handle this step carefully. Although verification can sometimes take a few business days, it is carried out to protect you and prevent misuse of your account.
To help us investigate and expedite the process, could you please provide the following details:
- Which documents have you already submitted, and when did you send the most recent one?
- Has the casino indicated any issues with approving any specific documents?
We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.
Best regards,
Kristina
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2 days ago
TranslationSir ji it is not going more than 5 MB, I will send it in photos another time Sir
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2 days ago
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Sir, only one photo can be sent at a time, how can I send all of them along with it?
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2 days ago
TranslationI am sending the documents to your mail id, sir. kristina.s@casino.guru
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2 days ago
TranslationPlease help me with my withdrawal, sir. The company is asking for the same documents again and again, even though I have sent the documents many times. Sir, please help me.
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2 days ago
TranslationDear Jaiveer,
We are open, but you cannot complete the verification process. The official has decided to redeem your bets and your winnings in accordance with Company rule #83.4.
According to this rule:
The Betting Company also reserves the right to cancel the betting agreement and all conditions before or after the start or end of any game. It also reserves the right to refuse to pay any winnings or refund any bets.
When does this happen: If a person has more than one betting account, registers multiple times, and uses the same full name.
- If more than one person places bets from the same IP address or from the same device.
- If a person registers a new account using another person's network.
- If bets are placed by several individuals or in a group.
- If the person uses any kind of software to influence the outcome of bets,
- Betting account is used for some other work.
All these reasons may lead the company to do this, and this decision of the company will be the final decision.
We hope you will understand us,
Thank you!
Sir, I have received this message from the company and the company is lying that you have created too many accounts, you have too many IP addresses, you play in groups, Sir, all these allegations are false, Sir, the company is lying to keep my winning amount, please help me 🙏 🙏 🙏 😭 😭 😭
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yesterday
TranslationSir, this company wants to keep the money by making any allegations, which is absolutely wrong. Sir, please give me the money that I have won.
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