DesiDice Casino - Player’s withdrawal is delayed due to a bonus issue.

My Bonus Balance is Stuck cause of bug in desi dice.. because of this.. i cant withdraw my money.. 

also i played games that directly open with bonus money...(that should be not happened because i waggered completed) for that bug i received 1000/- additional money as a compensation thanks for that.. but its useless because i cant withdraw.. 

i sent a many mail support@desidice.com regarding my problem.. but no reply from them also chat support is use less.. i have to repeat entire metter with new executive its too much frustrating 

also i connected chat support 4 to 5 time in day.. all are saying only one thing that our expert is working with this.. totally fullshit (lie) 

my kind request to you please look in this metter and resolve ... i want my money frome desidice.. 

Dear rexisgreat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation, could you kindly provide more details by answering the following questions?

• Could you please specify if you wagered the 15,000 + 10,000 INR that you received from the casino as compensation for the bug?
• Can you specify the games you played that utilized the bonus funds?
• What specific error message (if any) do you see regarding your withdrawal?
• Have you received any response from support since your last message?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

15000/- AS A compensation 

For Bonus wagering as per the site i have to play TOP 100 GAMES.. i Played well...

no Massage is pop up.. but in Withdrawal Menu.. Clearly Showing that Withdrawalble balance is 0 (Screen Shot Attechted)

I Tryed Every Day to Chat support but i though thay havent proper knowlage.. Thay always say that our expert is Working.. thay worked sience last 6 days.. no Outcum si Recieved

Also Please Note that.... The Currant Status Of my Profile is Main Balance is 30087.72 And Bonus Balance is 484602.54

My wagering is Complited..

Stil If IM playing Some Game that start only with Bonus Money.. i win Approx 1 lakh..

the Bonus Code Time Frame is About to Expire in 2 hours and 30 min.. ( also That Another Bug that if i stay with Site The Time Frame is Ruining.. But if Close site time frame Stucked .. means i have to stay site with for if Want to Reach time Frame ) What Abount my Wining money that Credited in Bonus Money ???

Also Please note That .. no one can Reply Properly .. and No single reply afterthat in mail...Call support is Avalable But no Call is Comming.. i Requested Too Much... Can i Going Legal ?

From the screenshot you provided, it appears that you wagered only 301.99 INR out of the total 299,698.01 INR required.

Could you please send me a screenshot of your gaming history? I would like to verify whether the games you played count toward meeting the wagering requirements.

Dear rexisgreat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.