The player from Sweden had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The issue was resolved as the complaint was rejected at the player's request after he had expressed dissatisfaction with the casino's strict rules regarding bonuses and account closure. We acknowledged the player's decision and were available for future assistance if needed.
Dazzlehand Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Other
Amount: €235
Dazzlehand Casino
Safety Index:LowCase summary
Discussion
Public
Public
11 months ago
Translation
Hello, I have taken a bonus of 200% and deposited 25 Euro. After the turnover was met, the account from 235 Euro dropped immediately to only 100 Euro!
I can't find any conditions that say that bonus money in connection with the deposit should only be paid 4 times, but 15 times should be true!
Contacted the chat today and they replied that further conversations will take place via email, but they are still silent!
Automatic translation:
Public
Public
11 months ago
Dear BorisO,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Public
11 months ago
Translation
Hey, you can close the case, it's not worth arguing anymore, they found conditions that if you take a 200% bonus, the maximum profit is 4 (four) times after the turnover!
Anyway, the account was closed and will never be opened again, the casino has one of the strictest rules in the industry!
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