The player from Italy has not received a winnings of €2,030.00 from Ice Fishing Italia, obtained on September 7, 2026. Despite multiple reminders to DAZN Bet support, the funds remain blocked, and he is requesting immediate credit.
DAZN Bet - Player's winnings are delayed.
Opened
Current status
Waiting for a delayed payment
10d 23h 43m 28s
DAZN Bet
Safety Index 8.8 HighCase summary
Discussion
Public
Public
7 hours ago
Translation
I have not been credited with a winnings of €2,030.00 obtained on September 7, 2026, on Ice Fishing Italia (Transaction ID: 18d2e422f5012ae81f3a14ed). Despite reminders sent to DAZN Bet (Scommettendo Srl) support, the funds remain blocked. I request immediate credit, reserving the right to involve the ADM. I attach screenshots of the transaction and winnings.
Automatic translation:
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16 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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16 minutes ago
Dear Jeckk11,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 11 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 11 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Karla M.
