Dazardbet Casino - Player's withdrawals are delayed with account closure imminent.

Hallo, ich habe heute eine Email von Dazardbet erhalten dass das Casino zum 31.10. schließt. Ich habe noch 4416€ Guthaben auf meinem Account und seit 10.09. ausstehende Auszahlungen die nicht bearbeitet wurden. Ich habe vorher schon Mal etwas ausgezahlt und damals hat es schon 4 Wochen gedauert bis meine Auszahlungen bearbeitet wurden.

Es wurde von Dazardbet nie eine Verifizierung meines Kontos angefordert. Ich habe jetzt bedenken dass ich mein Geld nicht vollständig erhalten werde bevor das Casino schließt da sie mich immer 3-4 Wochen auf meine Auszahlungen warten lassen, ohne ersichtlichen Gründe. Und das obwohl die AGBs des Casinos besagen dass es maximal 72 Stunden dauert. Ich hoffe Sie können mir helfen das ganze zu beschleunigen.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dazardbet (https://dazardbet3.com/en/).

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful payouts from the casino?
• When was the last time you were in contact with casino support regarding the issue? Have you contacted them regarding the delay in payout or the closure of the casino?
• Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hallo Tomas, ich habe dir eine Email von meinem ersten Kontaktversuche mit Dazardbet weitergeleitet. Das war am 08.09. und da hatte ich schon über 3 Wochen auf meine Auszahlungen gewartet. Sie wurden dann bearbeitet.

Jetzt warte ich auf neue Auszahlungen seit 10.09. das sind fast 4 Wochen und in den Casino AGBs steht ganz klar dass es nicht länger als 72 Stunden dauern sollte. Hinzu kommt die bevorstehende Schliešung des Casinos. Das bereitet mir Sorgen meine Gewinne nicht rechtzeitig zu erhalten.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Luke2000,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Dazardbet Casino to join this conversation and assist in addressing the complaint.

Dear Dazardbet Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear Luke2000,

Thank you for your message and for sharing your concerns.

Please rest assured that all pending withdrawal requests will be processed before the casino’s closure. We have already completed the last three withdrawals on October 11, and the remaining pending request will also be finalized as soon as possible.

We sincerely appreciate your patience and understanding during this process.

Kind regards,

Dazardbet Casino Team

Dear Dazardbet Casino,

Thank you for your prompt response and for confirming that the player’s withdrawal requests are being processed. We appreciate your cooperation and the clarification regarding the recent and pending transactions.

Dear Luke2000,

Could you please confirm whether you have received the processed withdrawals from the casino? Additionally, please let us know if you have submitted any further withdrawal requests since the casino’s last update. Your confirmation will help us ensure that all transactions have been completed successfully.

I look forward to your response.

Hallo Stefan,

Heute hat Dazardbet die letzten offenen Auszahlungen ausgeführt. Vielen Dank für die Hilfe.

Dear Luke2000,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan

Casino.Guru