Dazardbet Casino - Player's withdrawals are delayed and account blocked.

Hope someone can help me contact the Dazardbet management for withdrawal complaints.

Every 3hrs I contact the customer serice but they are same reply all the time they said withdrawal delayed

     I withdraw 150usd on july 22nd but till now has not approved yet 2nd withdraw 300usd 3rd withdraw 100usd on july 25th.

    Their terms and conditions its written withdrawal will approve in 3days.

     And I have 580usd balance in my account and I want to withdraw it but it shows ( i have reached the maximum pending withdrawal)

    Their terms and conditions 750usd maximum withdrawal. But how could I make I another withdrawal request if they are not approving my pending request. Hope someone can help me contact their management I want to withdraw all my money and I dont want to use this dazardbet anymore. Total amount that I need to withdraw is 1180usd. Badly needed that money I cant wait more days.please need your assistance

And I tried to verifiy my account but it show my account does not require verification.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

I have scheduled a follow-up for 6 days from now to check on the status of your withdrawal. Please notify us if your withdrawal is processed before then.

Thank you in advance for your patience and understanding.

Best regards,

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear jrickycaberte24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I just want to inform you that after 20 days of waiting, they just canceled my withdrawal request, their reason was provider payment error. And they said I need to request a new one. And it's so unfair to me that I waited so long and then they just canceled it? Please need your assistance about this

Hello,

thank you for your reply.

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Dear jrickycaberte24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru