The player from Germany had requested a withdrawal three weeks ago, but despite having a balance of €6,500, the process had stalled at €500 per withdrawal. He found contacting support unhelpful, receiving only standard responses, and felt he was being scammed. After intervention from the Complaints Team, the player confirmed that his withdrawals had been processed, though he noted the payout process was tedious. The issue was marked as resolved, and the player was encouraged to reach out for future assistance if needed.
Dazardbet Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €6,500
Dazardbet Casino
Safety Index:HighCase summary
Discussion
Public
Public
3 months ago
Translation
You can only withdraw €500 at a time, so far so good. My balance is €6,500, and I've already submitted three withdrawals. Contacting support is pointless. I always get standard responses.
I've attached a screenshot of a payout. This is simply a scam, and I don't believe the license is valid.
VG
[name hidden by Casino Guru]
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
Public
Public
3 months ago
Translation
No successful withdrawal
No confirmation of verification, account reports no verification necessary.
Everything was played without bonus
was played slot machine
Automatic translation:
Public
Public
3 months ago
Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at [email protected]. Thank you for your cooperation.
Public
Public
3 months ago
Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
3 months ago
Dear player,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Dazardbet Casino representative to join this conversation.
Dear Dazardbet Casino,
Could you please provide clarification regarding this case?
Thank you in advance.
Public
Public
3 months ago
Translation
Hello, my withdrawals have now been processed and paid out. Thanks for that, but the next ones won't be paid out either. It's a deliberate delay. Open since August 23, 2025.
Edited
Automatic translation:
Public
Public
3 months ago
Dear Snow666,
We apologize for the longer-than-usual processing time and for any inconvenience caused by the withdrawals delay.
We kindly inform you that we are currently reviewing your request in more detail. Rest assured, we will keep you updated as soon as there is any update.
Thank you for your understanding and patience.
Kind Regards,
Dazardbet Casino team
Public
Public
3 months ago
Dear Dazardbet Casino,
We will be waiting for your update.
Thank you for your cooperation.
Public
Public
3 months ago
Dear All,
Kindly be informed that all three withdrawal requests were successfully completed.
We kindly ask you to be patient while we endeavor to complete the rest of your withdrawal requests.
Kind Regards,
Dazardbet Casino team
Public
Public
3 months ago
Dear player,
Could you please specify, how much you received by now?
Thank you.
Public
Public
3 months ago
Translation
Hello, the payouts are now a bit faster, but not everything has been paid out yet. I'll give you feedback when everything has been paid out.
Automatic translation:
Public
Public
2 months ago
Dear All,
Kindly be informed that all withdrawal requests were successfully completed.
Thank you for your patience and cooperation.
Kind Regards,
Dazardbet Casino team
Public
Public
2 months ago
Dear player,
Please notify me about the progress of your withdrawal process.
Thank you.
Public
Public
2 months ago
Translation
I can confirm that the payout was tedious, but it finally worked. Thank you for your support.
Automatic translation:
Public
Public
2 months ago
Dear player,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Mirka Dubasova
Casino.Guru
