The player from Germany requested a withdrawal from Dazardbet, made on July 26th, but experienced a two-week delay with no updates, despite regular contact with customer support. He believed the casino was intentionally delaying his payout. The Complaints Team intervened, contacting the casino on his behalf. The casino eventually processed the withdrawal, and the player received his funds after a total of three weeks. The complaint was marked as resolved.
Dazardbet Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €2,500
Dazardbet Casino
Safety Index:HighCase summary
Discussion
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4 months ago
Translation
Hello
I don't know if that's enough to file a complaint, but I hope they can put pressure on the casino.
I won €4,100 at Dazardbet with a €100 deposit and a 300% bonus. I played through the bonus completely.
I requested the payout on July 26th.
Nothing has happened since then. I've been in contact with the chat every two days, and I've always been fobbed off with standard replies.
I'm not even asked to verify my account.
In my opinion, the casino is playing for time so that I lose my money again.
You have partially succeeded; my account balance is now €2,577.
But that’s over now.
I will not play at the casino again until my withdrawal has been processed.
I hope you can help me and thank you in advance
Kind regards ****
Edited by a Casino Guru admin
Automatic translation:
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4 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Could you please share screenshots of your pending withdrawal requests or your recent communication with the casino support regarding the issue? My email is [email protected]
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 months ago
Translation
Hello Tomas
I have sent you an email as requested.
Thank you for taking care of my case.
Verification is not required yet and is not possible.
In the chat, I'm always fobbed off with the same answers. I've attached three chat transcripts, and they keep telling me "everything is fine and my payment will be made soon." This has been going on for 16 days now.
I've also attached a screenshot of my player account. You can see there that I can't verify myself.
Unfortunately, I was foolish enough to play again and lost a bit. The disputed amount is now €1,300.
This is clearly the casino's goal. The payout is delayed in the hope that the player will lose their balance.
I have never had a payout from the casino.
Kind regards
****
Edited by a Casino Guru admin
Automatic translation:
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3 months ago
Translation
Hello
Short update.
Since my withdrawal request is now 3 weeks old, I asked again in the chat today.
I received the same unsatisfactory answer.
I would be happy to forward the chat transcript to you.
Kind regards
Automatic translation:
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3 months ago
Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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3 months ago
Dear Chemiker,
I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a Dazardbet Casino representative to join this conversation and participate in resolving this complaint.
Dear Dazardbet Casino,
Could you comment on the situation?
Thank you in advance for providing the information.
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3 months ago
Dear All,
Thank you for reaching out to us.
We are working with the relevant department to process player's request.
Once we have an update, we will let you know.
Best regards,
Dazardbet Casino Team
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3 months ago
Dear Dazardbet Casino,
Thank you for your response.
Please keep us updated regarding the matter.
I'll be awaiting your reply.
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3 months ago
Translation
Hello
The first withdrawal was made earlier.
I thank Casino Guru for the referral.
Kind regards
Automatic translation:
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3 months ago
Dear All,
The withdrawal has been processed, and the money has been sent from our side.
The funds can take 3 - 5 working days to appear in the player's account, however, this is subject to the payment method used and your bank standards.
If you have any further questions, please let us know.
Best regards,
Dazardbet Casino Team
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3 months ago
Dear Chemiker,
How much have you withdrawn so far, and how much is the remaining amount to be withdrawn?
I'll be awaiting your reply.
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3 months ago
Dear Chemiker,
Thank you for your response. Please let me know once you request a withdrawal.
I'll be awaiting your reply.
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3 months ago
Translation
Hello Stefan
I have requested the next payout.
Best regards
Automatic translation:
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3 months ago
Dear Chemiker,
Thank you for letting us know.
Dear Dazardbet Casino,
Could you please state when the next withdrawal will be processed?
I'll be awaiting your reply.
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3 months ago
Dear All,
The player's withdrawal will be processed in three working days, starting from the next working day the request was sent.
Please note that the funds might appear in player's bank account a few days later, but this is subject to the payment method used and the bank's standards.
Once the withdrawal is completed, the player will be notified.
Best regards,
Dazardbet Casino Team
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3 months ago
Dear Chemiker,
Please let us know once you receive the next payment and request the last withdrawal.
I'll be awaiting your reply.
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3 months ago
Translation
Hello
I received the second payment on time.
Today I requested the final payout.
Best regards
Automatic translation:
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3 months ago
Dear Chemiker,
Thank you for your response.
Please let us know once you receive the last payment.
I'll be awaiting your reply.
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3 months ago
Translation
Hello
The last payment was received today.
That settles the matter.
It is a pity that the casino has not yet managed to apologize or at least provide an explanation.
I would like to thank the Casino Guru team very much; you are the best.
Best regards
Edited
Automatic translation:
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3 months ago
Dear Chemiker,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Stefan, Casino.Guru
