Dazardbet Casino - Player's account has been closed unexpectedly.

I made a deposit of 20 euros twice at the dazarbet casino, both times with a 100% deposit bonus and I won both times winnings worth a total of 900 euros. The casino did not ask me for identification. My account says no identification is needed. Today, while it was the 3rd business day that they told me it was needed to examine my requests so that I could be paid, suddenly I try to enter my account and it is locked, saying that it is under review. I sent them an email and they told me that it is the management's decision to lock the account and regarding withdrawals, they will decide whether I will be paid. I do not have a duplicate account nor did I do anything against the regulations. Apparently they are looking for players who lose, while if you win any serious amount they throw you out.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dazardbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Do I understand correctly that you deposited a second time and received a bonus only after you requested your first withdrawal?
• Was the bonus you received part of a welcome deposit package?
• Could you please share your communication with support informing you that the payout is subject to the decision of the management to support your complaint? Send the information to my email at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Thank you for your patience, and stay safe.

Well, I registered about a week ago and received a 100% deposit bonus which was 20 euros and with that money I won 500 euros.

The next day I made another 20 euro deposit, received the 100% bonus again because it was in the welcome offer and won another 400 euros which I withdrew in two installments, one of 300 euros and one of 100, so we are talking about a total of 3 withdrawals of 900 euros. I made the withdrawal requests on Saturday and Sunday, respectively, which were June 28 and 29. They told me that my money would be in within 3 business days. I went yesterday, July 2, which was the third business day, to log in and I couldn't. I was given a notification that the account was under review. I sent an email and they told me it was a decision by the administration and that the reason for locking my account was not mentioned and that they were not required to disclose the reason, as for withdrawals, the competent department would decide. Then I decided to file a complaint on your page. This morning, July 3, I received an email that the first withdrawal of 500 euros was completed and my money was indeed deposited, but I am waiting to see what will happen with the other two withdrawals of 400 euros. As for my account, they are not going to open it for me and of course I do not know why. However, I threatened them before they paid me that I would resort to an official complaint to the EEEP so that they could not exist as a casino in Greece, that I would send an email to the casino licensing company and leave bad reviews everywhere saying what they did to me and today suddenly the first money was deposited. I hope the rest will be deposited too

I want the complaint to be closed now since they just sent me an email that by Friday they will have deposited the other two withdrawal requests into my account but my account will remain closed.

Thanks for the update.

• Did the casino pay out the remainder of your funds? May we consider the issue resolved?
• If you wish to close your complaint without resolution, please let me know.

Alternatively, you can choose the option to close the complaint as resolved if you are satisfied with the outcome of the situation.

Finally, I was paid all the money normally, but what impressed me is that all the casinos I registered with, which are the same pattern as darzabet, i.e. they do not require account verification and are exactly the same casino, only the background and name change, for example (posido, kinbet, wildrobin, supabet, magius, casino lab, crown casino and many other casinos, a total of over 15, all of them suddenly gave me a notification that my account was locked and I cannot play again. I had won in all of these casinos and I was a winner in all of them, since with less than 50 euros in each casino I left with profits of 300 to 1500. After the last 900 euros at dazarbet, all of these casinos suddenly locked me at the same time, which shows me that there is something common behind all the casinos. Also, if I lost, I don't think they would have blocked me, but apparently their continuous wins made them lock me, which shows me that they are a scam. A thousand times in our own casinos and let them not make such good offers

Thanks for the update.

Since your payout was made in full, we'll consider the issue resolved. We'll go ahead and mark the complaint as 'resolved' in our system.

If the issues with payouts arise in any of the aforementioned casinos, don't hesitate to contact us again by filing a complaint. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru