Dazardbet Casino - Player believes that their withdrawal has been delayed.

Kann das Land nicht ändern. DEUTSCHLAND.

Versuche seit dem 23. Juli auf Mifinity und Crypto auszuzahlen. Bisher nur copy paste Antworten. Seit knapp 5-6 für den Chatzugang gesperrt.

Email von heute:

Thank you for contacting our Customer Support team. 

I truly understand how upsetting this situation has been. I am very sorry for the delay in processing your withdrawal. I know how important this is, and your frustration is completely valid.

After carefully reviewing your case and speaking with our Finance Department, I can confirm that your withdrawal is still pending. That said, the team is actively working on it, and your request has been prioritized due to the time it has taken.

While we always aim to process withdrawals within three business days, unexpected delays can sometimes occur. Please know that this is not being overlooked: we have escalated your concern again and will remain in touch until it is fully resolved.

I understand this is not the experience you expected, and I truly appreciate your patience. We will get back to you as soon as anything changes, but if you need anything else in the meantime, I am here to help.

If you have additional questions, please feel free to contact us via email [email protected] or via Live Chat.

Yours sincerely,

Customer Service.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Weiterhin keine Zahlung erhalten.

Mifinity am Tag 15 gezahlt.

BTC ausstehend

Dear player, thank you for the update. I’m glad to hear that the Mifinity withdrawal has been received. Please keep me updated regarding the pending BTC payment — I’ll be here to assist you if anything changes.

Btc heute mit eur20 Gebühren angekommen. Danke

Damit beides am jeweils 15. TAG

Dear player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru