Daytonaspin Casino - Player’s withdrawal is delayed due to repeated document requests.

For over one month, I have been trying to withdraw my winnings of approximately CHF 8,000. Although my account has already been verified, I continue to receive repeated requests for additional documents.

Instead of requesting all necessary documents at once, the casino waits several days, asks for one document, reviews it, then several days later requests another. This process has been repeated multiple times, causing unnecessary delays.

For example, I was asked to provide a selfie holding my ID in one hand and a piece of paper with a verification number in the other. After submitting it, the casino rejected the photo, claiming my ID was not readable and that both hands were not fully visible. I complied and submitted a new photo, only for my withdrawal to be delayed again because they requested yet another document, this time a salary statement.

This pattern of requesting documents one by one, rather than informing me of all requirements from the outset, appears to be an unreasonable delay in processing my withdrawal. I have fully cooperated with every request, yet my withdrawal remains pending after more than a month.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Daytonaspin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the verification requirements you refer to in your post, including the most recent ones? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas