The player from the United Kingdom requested a withdrawal two weeks ago, which is now delayed due to final verification requirements including multiple documents. He is currently stuck on a verification step that requires him to hold a piece of paper with no response from support beyond automated replies.
Daytonaspin Casino - Player's withdrawal is delayed due to verification issues.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 4m 49s
Daytonaspin Casino
Safety Index 3.7 LowCase summary
Discussion
Public
Public
3 days ago
Withdrawal delayed and now stuck on final verification. First was ID, then utility bill, then bank statements, now stuck on ID holding a piece of paper. No response from support just an AI bot saying delays caused in finance team and will process asap.
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Public
1 hour ago
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1 hour ago
Dear Spinwiz39,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share a screenshot of what the verification of your account looks like from your point of view?
- Send the screenshot to my email at tomas@casino.guru or post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
