Daytonaspin Casino - Player's withdrawal is delayed due to verification issues.

Withdrawal delayed and now stuck on final verification. First was ID, then utility bill, then bank statements, now stuck on ID holding a piece of paper. No response from support just an AI bot saying delays caused in finance team and will process asap.

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Dear Spinwiz39,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of what the verification of your account looks like from your point of view?
• Send the screenshot to my email at tomas@casino.guru or post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hey, no successful withdrawals yet. No I accumulated 8k but they took it away with non transparent T&C's which I accept. The withdrawal is entirely earnt through my own deposit. I will send a screenshot to your email, thankyou

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Spinwiz39,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas