Daytonaspin Casino - Player is facing delayed withdrawals.

I deposited £175 on the 5th may. Won about £600 and tried withdrawing but unsuccessful. Completed x3 varification process and successfully withdrew £170.

the remaining £430 has been declined 8 times over a couple of months, due to asking for extra varification documents.

I debited to play the balance 2 days ago and won £6000.

im worried I will never see the money due to the company being a scam

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Daytonaspin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Which documents did the casino approve, and which it didn't, to your knowledge? Which documents have been repeatedly requested from you by the casino support?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon

my account is accessible

my documents that have been approved are as folllows

identity / selfie with identity / proof of address / payment proof

they since asked for proof of income and source of funds, I’ve sent them but they haven’t approved. I feel like they will never approve because they have no intention of paying.

I’ve chatted to support but I think it’s a bot, it just tells me to send requested documents which I’ve done

i currently have a £500 withdrawal pending

Dear Baeberwxm,

Unfortunately, I would like to inform you that since this casino has multiple complaints closed as "No Reaction Policy," we are forced to close your complaint as "unresolved" after gathering sufficient evidence from you. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of Daytonaspin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have failed as the complaints grew in number. We hope your payout will reach you eventually. We strictly recommend staying away from Daytonaspin Casino. I wish I could be of more help. The casino can reopen this complaint anytime.