Daytonaspin Casino - Player claims that payment has been delayed.

I would like to file a complaint regarding a withdrawal issue.

I deposited €25 on the platform and played using only my own funds, without accepting any bonus. After playing, I won €140 and requested a withdrawal.

Since March 10, my withdrawal has not been completed. At one point, the transaction was even canceled without a clear explanation, and I was asked to submit documents again.

I have fully cooperated and provided all the requested verification documents. Despite this, I keep receiving generic responses from support, and my withdrawal is still pending.

I believe I have followed all the terms and conditions, and there is no valid reason for this delay.

I kindly ask for your assistance in resolving this issue and ensuring that my €140 withdrawal is processed as soon as possible.

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Dear pennytsam86,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The Request was made on 7/3, earlier than 10/3 which I had written.

They refunded my money and cancelled the withdrawal and I sent the identification documents again and made a new withdrawal request. I am not going to get my money.