DaVegas Casino - Player's account has been closed.

I was trying to submit withdrawal for the first time, this asked to put my date of birth

and there was a typo error and there is no option to edit or correct my personal details.

i sent email request to correct the same.

in response to that they closed my account. And emptied all my money from the account t with no access or any further communication

Dear Kumar07,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DaVegas Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When did you attempt to withdraw your winnings and when were you asked to enter your date of birth in your player's profile?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Were you asked to submit any documents required for verification of your account?
• Could you please share with me your communication with the casino regarding the blocking of your account and your attempts to correct the personal information? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

When did you attempt to withdraw your winnings and when were you asked to enter your date of birth in your player's profile?

there was not option to revert this entry or correct

hence I send an email

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

Roulette

Did you achieve your current balance with the help of a bonus?

I started with 5 k deposit with 10 k bonus

i completed the wagering limit

i slowly played to my total money in my account was 1 lakh plus

Were you asked to submit any documents required for verification of your account?

Could you please share with me your communication with the casino regarding the blocking of your account and your attempts to correct the personal information? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks for your reply and the submitted information.

I checked the information you submitted.

The allegations seem to be unrelated to you making a mistake with the date of your birth, but seem to suggest you previously created an account in the casino.

• Is there any chance that you or someone from your household using the same IP address has also created an account at this casino?

Please let me know.

Yes, I told we have tried to understand how to use this or game, this is first to play online casino, me and my friends have tried together with different accounts to understand how it works.

I am not an expert with this online casino

Thanks for your reply.

• Did you use a single device to play with your friend, or has each of your friends used their own phone/device?
• Have you deposited using a bank account that belongs to you exclusively? Have your friends deposited using their bank accounts?

Please let me know.

Yes some time same device, but my account is used only by me, my account is not shared to anyone else. All games played is only by me.

all financial transactions done through my account only, we have not shared any financial account or gaming account.

devices are shared, it’s common in India to share computers or other devices.

if the device is free and not being used, I don’t see why some else using it a problem.

this issue just being dragged just to avoid paying money back or cheat me.

even bank accounts are not locked to single device

I believe user id and password is good enough to protect privacy

Thanks for your reply.

If one device was used to play on multiple accounts in the same online casino, we can't argue that you haven't opened multiple accounts in the online casino, as it would be impossible to prove. If you use multiple accounts with your friends from a single device, the casino will conclude that there was a breach of rules. Please keep in mind that opening multiple accounts in an online casino is almost universally prohibited. In the future, I would recommend that you each play in the casino using your own device exclusively.

Based on the description of events, the case cannot continue, and the complaint will be closed.