DASHKING88 Casino - Player's withdrawal has been denied.

DASHKING88 didn't pay my winnings fraud casino cheat player withdrawal...no proper reply from chat service.. wheni want to withdraw cant but bonus wager completed

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you completed all of the bonus wagering requirements?
• Are the winnings still visible in your account balance, or have they been removed?
• Could you please send me a link or a screenshot of the bonus you activated and played with?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

i deposited rm50,i didnt apply for any promo or bonus..i was playing on slot n get 10×15 free spins which i bet for rm2 and won big amount Rm9878,89 with only 5 spins suddenly it stopped the free game..then i went back to the home page for balance view and amount was Rm10180,64..i went to cs to ask them if i can withdraw but the say must complete wager..then i went to slot was playing the suddenly the money went missing the balance showed Rm115, i ask the chat service they didnt give me the proper reply.. and i emailed dk88 they said because mix up with the 18 free spins.. but they are lying n manipulating

how can i upload the screen records

i was playing on slots suddenly the money disappeared

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Dear Player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru