HomeComplaintsDASHKING88 Casino - Player's withdrawal has been denied.

DASHKING88 Casino - Player's withdrawal has been denied.

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0d 0h 55m 12s

DASHKING88 Casino
Safety Index 8.0 High

Case summary

The player from Malaysia is facing issues with withdrawing her winnings from DASHKING88, claiming the casino is fraudulent and has not responded adequately to her inquiries. Although she has completed the bonus wagering requirements, her withdrawal request is still denied.

Written by Attila
Complaint Specialist
Submitted: 28 Jul 2026
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3 weeks ago

DASHKING88 didn't pay my winnings fraud casino cheat player withdrawal...no proper reply from chat service.. wheni want to withdraw cant but bonus wager completed

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2 weeks ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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2 weeks ago

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you completed all of the bonus wagering requirements?
  • Are the winnings still visible in your account balance, or have they been removed?
  • Could you please send me a link or a screenshot of the bonus you activated and played with?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila


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2 weeks ago

i deposited rm50,i didnt apply for any promo or bonus..i was playing on slot n get 10×15 free spins which i bet for rm2 and won big amount Rm9878,89 with only 5 spins suddenly it stopped the free game..then i went back to the home page for balance view and amount was Rm10180,64..i went to cs to ask them if i can withdraw but the say must complete wager..then i went to slot was playing the suddenly the money went missing the balance showed Rm115, i ask the chat service they didnt give me the proper reply.. and i emailed dk88 they said because mix up with the 18 free spins.. but they are lying n manipulating

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2 weeks ago

how can i upload the screen records

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2 weeks ago
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This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 weeks ago

i was playing on slots suddenly the money disappeared

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1 week ago

Hello,


We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.


Thank you for your understanding and ongoing patience.


Best regards, Casino Guru

Edited by a Casino Guru admin
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1 week ago

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.


Sarra90 has 0d 0h 55m 12s to reply

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