DamnPokies Casino - Player's deposit is delayed and unrecognized.

This transaction was done on the 23rd of October. Site advertised the payID details, I paid that account as advised and sent through the screenshot of the transaction as required. Was told for days funds not received and then was told that the account they advised had no affiliation to their site and I sent funds to the incorrect account. I’ve sent a screenshot of their site showing them advertising the account details, sent a screenshot of the transaction, sent a PDF of my bank statement showing the transaction, sent a screenshot of an email from my bank confirming the funds were received by their account but they still refused to credit my account or refund me and just keep telling me to resubmit my deposit and continuing to request the same screenshots of the transaction I’ve sent through daily since the 23rd.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DamnPokies Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please share a screenshot of your previous successful deposits as they appear in your player's account's deposit history?
• Send the information to my email at tomas@casino.guru, or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear MissKitty21388,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Tomas,

Sorry for the late reply, my emails have been playing up, please see attached screenshots of payment, account details and their website advertising that account

Dear MissKitty21388

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear MissKitty21388,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from DamnPokies Casino to join this conversation and assist in addressing the complaint.

Dear DamnPokies Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear MissKitty21388,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan