Daddy Casino - Player’s account has been closed for unfair play allegations.

Hello! Daddy casino closed account because i played network tournaments. The reason they sent me at e-mail: 

You used a strategy to gain an unfair advantage. 

So i played network (not even from casino!!) tournaments where prizes gives provider, not even casino! I didnt you bonuses or else, just played slots. 

The full letter:

Hello, Alas. the client

Hello!

According to the Terms and Conditions of our casino, the site Administration has the right to monitor all transactions and logs at its discretion and at any time. If the fact of unfair play, abuse of bonuses by the player or other violation of the Rules is revealed, the Administration has the right to review and cancel the winnings received.

When checking your account, it was found that you have violated the rules of our casino, namely: you have used a strategy to gain an unfair advantage, which will result in your winnings being reset and your account being blocked.

 Any attempts to gain an unfair advantage are strictly prohibited, regardless of whether such methods are explicitly mentioned in the rules or not. Any activity aimed at gaining an unfair advantage, even if it does not appear to be a violation of the rules when strictly interpreted due to the imperfections of the rules or software, is also prohibited. If you have any questions or concerns, please contact our support team.

Thank you

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Daddy Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any information about the tournament you participated in that you can share with me?
• Could you please explain the mechanism of the tournament
• Do I understand correctly that the tournament was available across multiple online casinos at the same time, and you deposited and played the slots eligible in multiple casinos?
• Since when are you a player in this online casino? Is your account verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, Thomas! Sure, gladly answer your questions:

1) This tournament from provider Evoplay. With different names they hold tournaments for several years already. At many online casinos. And all the prizes provider pays as winning. Casino do not credit it at account.

2) There are 4 different mechanisms, each week tournament has only 1 from 4: Sum of winnings; Sum of bets; Sum of spins; Sum of multipliers. Usual mechanisms, like everywhere else.

3) Yes, correct, i honestly played this promo from several casinos from my account. But because of the popularity of this promo it is always will be "cross fire" like in drop'n'wins from pragmatic play

4) From the beginning, when casino just opened. Several years, even had a VIP status, survived about 12 vip manager from their casino network ))

As you can see i wrote 3 complaints at 3 casino and my answers are eligible for them all.

Thank you for your interest )

Hello,

Thank you for contacting us. Your case is now being reviewed, and we will return to you with the relevant details once available.

Best regards, Daddy Casino Team!

Hello,

After completing a comprehensive verification, we must notify you that your account was involved in activity inconsistent with our rules and the principles of fair gameplay. The analysis confirmed that an advantage was gained within a provider’s tournament, which influenced the outcome of the winnings.

As stated in the project’s Terms and Conditions, such situations are treated as rule violations. Consequently, the withdrawal request cannot be approved, and the winnings have been cancelled.

We understand that this may be disappointing, but adherence to the rules is essential to ensure equal and fair treatment of all participants.

All supporting information can be provided to the forum administration upon request.

Best regards,

Daddy Casino Team!

Well, you didnt say something new. Because as i said - i played network promo. And provider paid me winnings. Not you. You just want to embezzle money for yourself. Even my last deposit. 

So i kindly ask for casinoguru administration to judge us about this sittuation, because i dont agree with such money steal from casino. 

Best regards

Thanks to both parties for your replies.

Dear Sevasgrin,

Was wagering of real money deposits necessary to advance in the tournament?

Were there any restrictions mentioned in the tournament's rules on who may participate?

Dear Thomas, provider gave several slots to play at this tournament. Slots which i played was ONLY on real money, and never used bonuses on it. And, of course, it was necessary to make real money bets to advance the tournament.

About restrictions: only bets from 0.2euro or 20 rub are eligible for such tournament. No other restrictions.

So i played slots which gave provider, with real money deposits, from 20 rub.

Thanks for your reply.

The casino representative provided me with evidence regarding your play activity in the tournament.

After detailed analysis and internal discussion, we reached the conclusion that your gameplay showed signs of manipulation that led to you gaining an unfair advantage over other players who didn't engage in similar behaviour. For these reasons, we won't be able to argue against the casino to disregard its terms and conditions. Sadly, we won't be able to assist you in recovering your tournament winnings.

Our recommendation is for you not to engage in similar behaviour in the future, otherwise you might face similar issues.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.