CyberCoins Casino - Player’s withdrawal has been delayed.

I registered at the casino and took a no deposit bonus, successfully played it back and before submitting a request for payment I asked the support team what I needed to receive a payment to the piastrix payment system, which is provided on their website. The operator told me that I needed to make a deposit and a screenshot of my wallet, upload documents. I did everything I did with Azali, deposit, screenshot, uploaded all the documents.

‌But they don't care, they cancel the payments. They demand that I make a deposit now with cryptocurrency, although I have already made a deposit with piastrix. And I don't want to make a deposit in this casino anymore, I have already made it with piastrix and I want to receive the payment on it. But they don't want to pay out the money.

Hello evahik32,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CyberCoin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• How much is the casino requesting you to deposit?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

all this has been going on since March 25. I talked to them yesterday, they still require a deposit of 25 euros from a crypto wallet. I have already explained to them several times that before applying for a payout I talked to the operator and asked about the piastrix payment system, which they have for both deposits and payouts. I ended up making a deposit from piastrix, and ordered a payout from it. They reject all applications

I'm from Russia.

I can't upload screenshots of the evidence. Can I send them to you by email, for example?

Hello evahik32,

Please keep in mind that verification process may take up to 14 days so I would advise to wait for now only.

Meanwhile, please forward the mentioned evidence to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

yesterday i made a deposit as they left, uploaded documents several times, but there is no result. Today i wrote to them but they are silent.

Hello. please contact this casino, they simply ignore me. I sent them documents several times, made a deposit twice. They turned off the chat on the website and don’t respond to my email.

Thank you evahik32 for all the information provided so far. I will now forward your complaint to my colleague Martin (martin.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello evahik32,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Martin

The casino completely ignores me. I made a deposit twice, the first time with piastrix, the second time with a crypto wallet, I sent them documents three times, they don't even check them. They simply disabled my chat on the site.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

the worst casino i have ever met. in 2 days it will be a month since they haven't paid my money. recently they approved all the documents except the receipt and a screenshot of my crypto wallet. i made a deposit from tutumway wallet, this is the only crypto wallet i use. but they reject my deposit receipt and a screenshot of my crypto wallet. they disabled the chat, they don't answer my email. in my opinion this casino is a scam



Dear evahik32,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates with a fake license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Martin Lambert