Cwinz Casino - Player’s deposit is delayed.

My Cwinz Username:Bhav*****

I Deposited 3000 inr via Phonepe.. on 2nd April 3.34 PM IST.. and had selected.. Paykassma Phonepe Deposit method from Cwinz deposit page.. I paid money to their wallet number.. but it's been 10hrs.. i have not received my money in cwinz account.. their customer support team is not helping me.. just giving excuses..not right information..this is not at all acceptable.. in this fast digital world

I am sharing you my payment slip and their Payment Wallet Address Also.. Thanks in Advance...

Dear bhavikboricha11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear bhavikboricha11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.