Cwinz Casino - Player's deposit is delayed.

Dear sir / mam

My cwinz player ID is 76136032

I have transfer money by net banking IMPS to the game provider bank account By AtoZ method on 12/01/2015 at 12:15 AM of 8000 rs but still not added to my wallet coustemer support of cwinz always say amount is not credited to our account it already take more than 24 hours but still my amount is not credited in game wallet or not returned in my bank account. I also atteched my bank statement password is - [hidden by Casino Guru]

Please reslove this issue.

Dear Ankitp9686, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear Ankitp9686,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.