CUNTSPIN Casino - Player suspects jackpot winnings were manipulated.

Well I got the jackpot bonus and it only has 1-8.88 but for some reason I got 8.94 which in turn made me think that I should have won the jackpot cause I went over the amount of the bonus, but when I thought about it I went into the casino and I deposited before I messaged them, and they called me a liar for saying it that I thought someone had to have fiddled with the transaction history and made it 8.83 that I had won but I know without doubt I never had that amount of a bonus so I figured I must have won the jackpot. Especially if they are fiddling with the transactions.

Dear Kreusej,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Kindly explain which bonus you are referring to.

Do you have any evidence of the winnings?

The screenshots you provided are from the other casino you have an open complaint with.

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I am speaking of the jackpot bonus and I got a bonus of the amount of 8.94 which is over the amount of the bonus you can get which in turn made me think that I must have won the jackpot of $8888 and when I asked them about it they said i

I was lying and carried on about it which made me think that I really did win and someone had fiddled with the transaction history cause I can tell you that I never played a bonus of 8.83 which it says on the transaction history

Dear Kreusej, could you please provide evidence showing the amount you mentioned?

Based on your communication with the casino, you need to receive an exact bonus amount of $8.88.

Yes but because I got over the amount of 8.88 which is the highest amount you can get but I got 8.94 made me think I must have won and then I find out that they changed the transaction history to 8.83 which I never played an amount of 8.83 so they also fiddled with the transaction history to change it and because I got over the amount I assume that I must have won it for them to go to the trouble of trying to hide it

Dear Kreusej, we would like to help you, but it’s important to understand that our assistance is limited to the evidence we can gather. Unfortunately, without proof showing that you actually received the bonus amount of $8.94, we can't expect the casino to provide verification regarding your claim. If the casino states they have different data, they may be relying on their own records rather than yours.

To proceed, it’s crucial that you share any relevant evidence you may have. If you can provide screenshots or communication that supports your claim, we can revisit your case.

For future reference, if something seems off or unclear during your gaming experience, I highly recommend taking a screenshot or recording a video right away. This evidence can be very helpful in resolving any disputes or misunderstandings with the casino.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.