HomeComplaintsCryptorino.io Casino - Player’s winnings have been confiscated.

Cryptorino.io Casino - Player’s winnings have been confiscated.

Opened
Current status

Waiting for player to reply

5d 22h 43m 49s

Cryptorino.io Casino
Safety Index 4.9 Low

Case summary

The player from Italy is facing issues with withdrawing her winnings after making a substantial deposit and reaching a balance of $255,000. Although she completed the KYC verification process, the casino claims she played unfairly and only intends to refund her initial deposits.

Written by Tomas
Complaint Specialist
Submitted: 17 Jul 2026
Public
Public
4 days ago

hi. I was registred here in 2025 (June). Played by time. I lose more than I win. But withdraw was fast according limits. I received VIP manager, which send me bonuses via email. Lately, I've started playing more, and the bonuses were bigger too. But I haven't had any luck winning anything. The last time, I made the largest deposit of my life—it was $20,000. Just by making a few spins on a video slot, I reached a balance of over $100,000.

Of course, I was very happy, and I also submitted my first withdrawal request.

Passed week.

This time I also played for a little, that was bad idea, but when I log in to look into my account I had feeling that I need to gamble again.

My balance grown to 255000 usd.

Verification still ongoing.

Passed more that two weeks. Casino asked to made Kyc. after 30 minutes I passed it.

Casino wrote that account are fully verified. I was so happy about it. but withdraws still was not approved.

In result casino said that I played unfair, and they will withdraw only my deposits amounts which I made before.

Public
Public
yesterday

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
yesterday

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cryptorino.io Casino. For the highest probability of success, we recommend you don't play further with the amount accumulated on your account.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
  • Which documents have you provided to the casino so far? Which were approved and which were not, to your knowledge?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


SVITLANAAA has 5d 22h 43m 49s to reply

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