Cryptorino.io Casino - Player’s winnings have been confiscated.

hi. I was registred here in 2025 (June). Played by time. I lose more than I win. But withdraw was fast according limits. I received VIP manager, which send me bonuses via email. Lately, I've started playing more, and the bonuses were bigger too. But I haven't had any luck winning anything. The last time, I made the largest deposit of my life—it was $20,000. Just by making a few spins on a video slot, I reached a balance of over $100,000.

Of course, I was very happy, and I also submitted my first withdrawal request.

Passed week.

This time I also played for a little, that was bad idea, but when I log in to look into my account I had feeling that I need to gamble again.

My balance grown to 255000 usd.

Verification still ongoing.

Passed more that two weeks. Casino asked to made Kyc. after 30 minutes I passed it.

Casino wrote that account are fully verified. I was so happy about it. but withdraws still was not approved.

In result casino said that I played unfair, and they will withdraw only my deposits amounts which I made before.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cryptorino.io Casino. For the highest probability of success, we recommend you don't play further with the amount accumulated on your account.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
• Which documents have you provided to the casino so far? Which were approved and which were not, to your knowledge?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

when casino asked verification, I just pressed the button "Verify now", made live photo and live selfie, nothing more are not asked.

All emails are sent to you.

Thanks for your reply and the information provided.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? Which one?

all lucky clovers, choco reels and one more which I cannot remember. But all games was only slots.

From deposit about 10000 usd I reached about 250000. In this time I received daily cashback, I do not know how it is calculated. but if you made wager about 100000, you receive may be 150-200 usd. if this one counts as a bonus, I claimed may be in total about 400-500 usd

Dear SVITLANAAA,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello SVITLANAAA,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Cryptorino.io Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? Why were the user's winnings confiscated? Please provide us with evidence and reasoning of the casino's actions. In case the information is considered sensitive, please send it to martin.l@casino.guru

Thank you in advance for providing us with your view of the issue.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear SVITLANAAA,

I am sorry to confirm that since we haven’t received any response from the casino regarding the issue, we cannot continue with the complaint resolution process and are forced to close it as ‘unresolved’.

Usually, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

Sadly, I couldn't be of more help, but bear in mind that closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

The casino can reopen this complaint anytime.