The player from Ukraine had deposited $400 but lost most of it, leaving $123. After attempting to withdraw his remaining balance and submitting verification documents, his account was blocked, and he did not receive any funds back. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to inquiries and reminders. Consequently, the complaint was closed, but the player retained the option to reopen it in the future if he chose to resume communication.
Cryptorino.io Casino - Player's account has been closed and funds confiscated.
Closed
Our verdict
Player stopped responding
Amount: $123
Cryptorino.io Casino
Safety Index:LowCase summary
Discussion
Public
Public
10 months ago
Hello dear! I deposited $400! Lost almost everything in sports betting and slots! Only $123 left on my account! I tried to withdraw the rest of the balance. They demanded verification. I sent all the documents. After which they blocked my account and did not return a single deposit to me!
Public
Public
10 months ago
Dear xray200,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cryptorino.io Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you been informed why your account was blocked and funds withheld?
- Which documents were you asked to provide to complete account verification?
- Have you made one or multiple deposits in the casino? Have you activated and played with any bonuses gifted to you by the casino?
- Could you please share with me your communication with the casino support regarding the issue to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
10 months ago
Translation
No, I was not informed why my account was blocked. I made many deposits. I did not take any bonuses.
Automatic translation:
Public
Public
10 months ago
- Proof of Identity: A clear copy of a government-issued photo ID, such as a passport, driver’s license, or national ID card.
- A single, uninterrupted video showing your face from the front and the side, and then you saying
"I have read and fully understand the Cryptorino Terms & Conditions. I am not part of any betting syndicate activities, and I fully understand the consequences of such actions. I also understand that Cryptorino has the right to decide if the account should remain open after such suspicions at their own discretion."
- Proof of Address: A utility bill or bank statement, dated within the last three months, showing your full name and current residential address.
- Proof of Payment: A screenshot with deposits on your Cryptorino account, with crypto address, amounts visible.
Public
Public
10 months ago
Thanks for your reply and explanation.
Could you please share with me your communication with the casino support regarding the issue as evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Public
Public
10 months ago
Dear xray200,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
9 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
