Cryptorino.io Casino - Player claims fraudulent activity affects her winnings.

Great casino at first. The last couple of months they have completely altered the gaming wins and return to player numbers and it's extremely obvious and I've brought it up to their attention several times I'm even in the VIP program which they have given absolutely no bonuses of worth and none that actually win just like all the deposits I've made in the last couple of months. I have habitually contacted them about games not paying whenever they are supposed to or taking more than they are supposed to and they have continuously told me that it is not happening when I have shown them I've even started recording and they have not made anything correct and there have been absolutely no wins on any of the games for withdrawals which I was making sometimes several withdrawals per day it has gone to literally nothing in months and it's extremely obvious and abusive and fraudulent and I would like them to make it correct. This is fraud at this point. They've been playing in my face and with my money without any efforts to rectify the situation. They've stolen thousands from me based on this past few months alone. The numbers don't lie but they do.

Dear breezymeezy84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me.

• My email is [email protected]

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Thank you. I've emailed you. I will try to stay on top of it I have a bad habit of losing time with things going on in my family right now but I did email you some correspondence

I understand it must be frustrating, however, the recommendations and explanations of the casino align with our point of view in this situation

The results of the game are determined by the game provider's servers.

If you encounter any technical glitches during play, be sure to keep a record of the game round, time, and other information that might help the casino to investigate.

Unfortunately, there is not enough evidence for us to pursue the complaint further based on your claims alone.

Please let me know if there is anything else regarding your complaint that I might help you with; otherwise, it will be closed.

Dear breezymeezy84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I've come to you guys several times and not one time have you actually helped and I've had a couple of different accounts because of different emails but it's very obvious you guys are paid by these casinos so you're not actually going to do anything so I'll go elsewhere thanks a lot for nothing

I am sorry you feel this way.

Unfortunately, we won't pursue cases of similar accusations without any evidence.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.