The player from Ireland had deposited money into the casino on Friday, the 28th, but the funds were not credited, despite being debited from their bank account. After providing proof of the transaction, the casino had ceased responding. The complaint was closed following the player's explicit request, as no further assistance could be provided in this case.
Crowngreen Casino - Player's deposit has not been credited.
Closed
Our verdict
Other
Amount: €25
Crowngreen Casino
Safety Index:Below averageCase summary
Discussion
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4 months ago
Deposited on friday 28th never credited however debited my account advised to wait 24 hours I did and still nothing sent all the proof that the funds have come out of my bank and they have stopped responding
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4 months ago
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4 months ago
Dear Postout,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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4 months ago
The money has left my bank i have provided them with every form of information I can and they will not refund my 25
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4 months ago
We’ve closed this complaint in accordance with the player’s explicit request. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.
Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access or anything else, our team is ready to assist.
If you change your mind or feel you need our support, we will be here to help.
