Crowngreen Casino - Player's account closure request is ignored.

They do not honour their 15% daily cashback promotion. But what is more important I have emailed them multipole times to close my account due to responsible gambling and they do not reply back to me.

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Dear Jamie319xxx,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling policy and I found this:

If you are diagnosed with a gambling addiction or wish to refrain from gambling for any reason, we are here to support you. 

Self-Exclusion allows you to voluntarily exclude yourself from all gambling services for a set period. This decision is binding and cannot be reversed within the chosen timeframe.

To request Self-Exclusion, please contact our support team and specify a duration between 6 months and 5 years. We will guide you through the next steps.

Email: support@crowngreen.com

Please note:

Self-Exclusion is permanent for the selected duration.

You are not permitted to create a new account during this time.

Attempting to create a new account during Self-Exclusion is a violation of our Terms of Service and may result in a permanent ban.

Have you clearly informed the casino about your gambling problem? Could you forward me the account closure requests that you sent to the casino? My email address is petra.h@casino.guru.

Thank you very much in advance.

Best regards,

Petra

I sent you emails. I want then to close the account. They avoid my asks completely. They own me in total about 600 in cashback I calculated and do not even care about it. I want off their email list and account close permeant. I do not know how a gambling site like this can even operate legally.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jamie319,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra