Crowngreen Casino - Player's account closure request is ignored.

They do not honour their 15% daily cashback promotion. But what is more important I have emailed them multipole times to close my account due to responsible gambling and they do not reply back to me.

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Dear Jamie319xxx,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling policy and I found this:

If you are diagnosed with a gambling addiction or wish to refrain from gambling for any reason, we are here to support you. 

Self-Exclusion allows you to voluntarily exclude yourself from all gambling services for a set period. This decision is binding and cannot be reversed within the chosen timeframe.

To request Self-Exclusion, please contact our support team and specify a duration between 6 months and 5 years. We will guide you through the next steps.

Email: support@crowngreen.com

Please note:

Self-Exclusion is permanent for the selected duration.

You are not permitted to create a new account during this time.

Attempting to create a new account during Self-Exclusion is a violation of our Terms of Service and may result in a permanent ban.

Have you clearly informed the casino about your gambling problem? Could you forward me the account closure requests that you sent to the casino? My email address is petra.h@casino.guru.

Thank you very much in advance.

Best regards,

Petra