Crowngreen Casino - Player believes that their withdrawal has been delayed.

Crowngreen Casino cancelled my CAD $1,401.40 withdrawal after several days of delays and repeated verification requests. The funds were returned to my gaming balance instead of being paid.

I made one successful CAD $200 deposit to Crowngreen through Interac e-Transfer from my own Tangerine bank account, following the payment request initiated by the casino's payment provider (Gigadat). This was on November 2, 2026 at approximately 8:43 PM Toronto time, equivalent to November 3 at 01:43 UTC. That is the same payment, not a separate deposit. The casino confirms that this deposit succeeded.

I requested a CAD $1,401.40 withdrawal on November 3. After multiple assurances and delays, the casino cancelled it on November 9. I have repeatedly uploaded genuine bank transaction screenshots, the Interac confirmation email, identification, proof of address, and bank statements.

Support now demands a screenshot of a supposed digital/crypto wallet linked to an unrelated masked email address. I did not fund Crowngreen with cryptocurrency or a crypto wallet and did not request a crypto withdrawal. I used Interac e-Transfer and requested payment back through Interac. An unrelated email is not evidence that I used a crypto wallet to fund the casino.

In its latest written reply, Crowngreen acknowledged that my deposit was successful and that all other verification documents had been approved, while maintaining the unrelated crypto-wallet demand. Despite multiple written complaints, it has not provided a blockchain transaction, wallet address, payment processor reference, or any concrete explanation linking that email to my completed Interac deposit. Support continues to repeat the same requirement without addressing the banking evidence.

Relevant support ticket IDs:

hd.1794244171971.g4lr56.e7816143

hd.1794294493045.g4lr56.c00f3184

hd.1794295796450.g4lr56.04f811f2

I ask Casino Guru to mediate: require the operator to reconcile its one settled Interac/Gigadat deposit against the submitted bank confirmation, explain the contradictory wallet requirement, complete reasonable KYC, and release the CAD $1,401.40 to my verified banking/Interac withdrawal method without requiring more gambling. Please preserve transaction records and the funds while this dispute is reviewed.

I can provide bank confirmations, casino transaction history and support correspondence privately. Please do not publish personal banking or identity documents.

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Dear SeregaGame,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center