CROWNAUD Casino - Player's deposit has not been received.

I made a deposit in may 2026. I paid it with pay id using the PAY ID, they provided. I didn't receive the funds. the money left my bank account when I made the deposit. They claim that it was never received. Then they just give me the same copy and paste type messages you know like a bot. Dear. It's a rip off site. FULL STOP.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CROWNAUD Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any subsequent or previous successful deposits in the casino?
• Could you please provide a payment confirmation and a screenshot of how the transaction was recorded in your deposit history in the casino's records?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear CHILLLLLI77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.