CROWN7 Casino AU - Player experiences delayed withdrawal despite compliance.

I have won 1,865 went withdraw they have done ID check bank statement check and said payment will be received and then made excuses not to pay I have all photos and video logs follow guidelines and terms and conditions

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you successfully completed the KYC verification at this casino, or are any of your documents still pending verification?
• What types of games did you play to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus?
• What explanation did the casino provide for the delay in processing your withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

So I have one a daily bonus which was winning of $10 read deposit and then I was exactly clock to 10,000 dollars so I'll stop that 1846 and then the excuses started

Thank you for your reply. Before we proceed with the investigation, please forward all the communication between you and the casino customer support regarding the delayed payment of your winnings to veronika.f@casino.guru. These can be emails, chat transcripts, or screenshots. I appreciate your patience and cooperation.

Dear Ali86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru