Crown Play Casino - Player wants account permanently closed.

Well, I have a serious problem with my gambling, they open my account again and again, resulting in them sucking my money like leeches!!! I would like my account to be completely deleted due to gambling addiction and never to be opened again!!! I want you to intervene because every time I close it, they open it again as soon as I send a message!!!! I want to be blocked. !!!!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Crown Play Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account has been blocked or if it is still accessible to you?
• Have you tried contacting support after you learned your self-exclusion request wasn't granted?
• Have you unsubscribed from the casino's marketing communication?
• Do you receive any marketing communication via other channels? (phone calls, SMS messages, etc.)
• Could you please share your self-exclusion requests with me? Please share the information with my email at [email protected]
• Could you please advise when was the last time the casino allowed you to deposit?

As the next step, I would recommend that you send another self-exclusion request, but this time, include me in the copy of your email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Crown Play Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support (include me in the copy at [email protected]) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My account has been closed since yesterday, but when I send them to reopen it, they ask me if I can manage it. Account and if I have a gambling issue and I tell them no and they reopen it, resulting in me eating triple the money. I want it to be closed like I told them yesterday and never reopened! However, I will send a message to the email again and I will forward it to you!

Thanks for your reply.

From the email you sent me on 21/10/2025, the recipient of the message is not clear.

Is it possible for you to share screenshots from your previous attempts to self-exclude with the sender and recipient visible?

Send the evidence to my email at [email protected]

Thanks in advance for your cooperation.

Dear Mersini,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I opened it again and again I ate so much money, unfortunately there is no way out with this casino!!!!

I apologize, but I would like to ask you to send me relevant evidence before we proceed.

The previous communication you forwarded to me, the information about the recipient of the request is missing.

Send me the evidence in such a format that it's clear you addressed your self-exclusion requests to the casino.

Looking forward to your reply.

Dear Mersini,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru