Crown Play Casino - Player's account has been closed and reopened.

On February 12th, after my request, my account was closed. However, yesterday I received an email and was able to log in to the account normally. I demand compensation, as I know that something like this is illegal.

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Dear vasosou6712,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses and the subsequent emails regarding the reopening of your account? You can send them to me at tomas@casino.guru

Thank you in advance for your cooperation.

Best regards,

Tomas

Do we have anyone younger?

Thanks for your reply.

• Could you please share the reasons why you wanted your player's account closed? Please share with me the relevant communication addressed to the casino
• Have you requested a new account closure again?
• Have you unsubscribed from the casino's marketing communication?

My email is tomas@casino.guru

Dear vasosou6712,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru