Crown Coins Casino - Withdrawal of player's winnings has been delayed.

Requested a $100 redemption February 26, 2025 they told me I needed to verify my bank for the 3 rd time and they just deposited money in it a day before and like I said I’ve done this 3 or 4 times so I sent images of my debit card and a selfie with me holding the debit card they been depositing money in for over a year this was in Thursday never heard nothing from them Friday nor the weekend not. Monday not Tuesday so Wednesday I message them idiots in the support circus and they give me the run around and just quit responding now they ignoring me I can’t submit another ticket because their is no option now for some reason can’t get anyone on the phone or email or social media to respond so they pretty much stole my $100 winnings I emailed them this:

Final Demand for Payment – Immediate Action Required

     I am formally demanding the immediate release of the winnings you owe me. Despite my previous attempts to resolve this matter, you have failed to process my payment. If this issue is not resolved immediately, I will escalate my complaint through multiple legal and consumer protection channels.

    Since Crown Coins Casino is owned by Sunflower Technologies Inc., based in New Hampshire, I have already contacted the New Hampshire Attorney General’s Office (NH DOJ) and filed a formal complaint regarding your refusal to process my payout. Additionally, I will be reporting this issue to the following agencies and organizations:

   •   Better Business Bureau (BBB) – Public complaints against fraudulent practices.

   •   Federal Trade Commission (FTC) – Reporting deceptive business practices.

   •   Trustpilot, Pissed Consumer, and other consumer complaint platforms – Warning others about your payout issues.

   •   News Outlets (WLOX News, People Magazine) – Bringing public attention to your failure to honor legitimate winnings.

       I have documented all communications, screenshots of my winnings, and your failure to process my withdrawal. If this matter is not resolved immediately, I will take further action, including potential legal measures.

       This is your final opportunity to resolve this issue before I escalate my complaint further. I expect full payment within 48 hours, or I will proceed with additional actions.

Sincerely,

Dear buddycat76,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

It’s already been 12 days and the fact that no one will respond back to me is BS and why even ask me to verify my bank for the 3 rd time they wasn’t worried about verifying anything when I was buying coins.. I think they operate under US sweepstakes laws since they are registered under sunrise LTD in New Hampshire. I really appreciate your help with this.

Requested a withdrawal from Pulsz last night at 1:30 A.M and already received my deposit that’s how a platform is disposed to run. Thank you Pulsz Casino…

they approved my redemption a support team member named Glen took over and took charge of the situation and handled it correctly in every way and was very professional and friendly he did a great job he took care of the problem in one day that the others couldn’t take care of in 12 and he kept be informed thru. the whole process they need to give him a raise and fire the rest of them.. thank you Glen

Dear buddycat76,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear buddycat76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.