Crown Coins Casino

Public

R5BP

Bronze

United States

Public

15 hours ago

I am filing this complaint regarding CrownCoins Casino / Sunflower Limited and three rejected redemption requests totaling $27,874.83.

I began playing on CrownCoins Casino on or around 4/7/26. I made deposits through Apple Pay on 4/7/26, 4/8/26, and 4/9/26. CrownCoins later stated that there was a malfunction involving games played between 4/8/26 and 4/10/26.

To be fair, CrownCoins had previously paid redemptions to me, which is part of why I continued playing and trusted the platform. I also want to acknowledge that CrownCoins later refunded money I spent during the period they claimed involved a malfunction. However, the refund does not resolve my main complaint because the issue is the rejection of three redemption requests totaling $27,874.83 without a full, specific accounting.

After the alleged malfunction period of 4/8/26 through 4/10/26, CrownCoins approved a redemption for me on 4/20/26. That approval is important because it gave me the impression that my account and gameplay were valid and that there was no issue preventing redemptions.

I then submitted three additional redemption requests on 4/21/26, 4/22/26, and 4/23/26. Those three redemptions totaled $27,874.83. Instead of clearly telling me right away that there was a malfunction issue affecting my account or redemptions, the redemptions were delayed with vague messages. During that delay, I was still allowed to continue using the platform, playing games, winning, and losing.

On 5/3/26, CrownCoins informed me that all three redemption requests were rejected due to an alleged malfunction involving games from 4/8/26 through 4/10/26. This was confusing and concerning because the rejected redemptions were submitted much later, on 4/21/26, 4/22/26, and 4/23/26, and CrownCoins had already approved a redemption on 4/20/26 after the alleged malfunction period.

My main concern is not simply that CrownCoins has a rule about malfunctions. I understand that gaming platforms may have terms that address malfunctions. My concern is that CrownCoins has not provided specific documentation showing how this alleged malfunction was connected to my account, my gameplay, and the full $27,874.83 in rejected redemptions.

I have requested specific proof and a full accounting, including:

The affected game titles

The exact session times involved

The spin history or gameplay records

The win/loss breakdown

The ledger details for my account

The calculation used to determine that the full $27,874.83 should be voided

An explanation of why a redemption was approved on 4/20/26 but later redemptions on 4/21/26, 4/22/26, and 4/23/26 were rejected

An explanation of why I was allowed to continue playing, winning, and losing while the issue was supposedly under review

As of this complaint, I have not received a full accounting or specific records showing how CrownCoins calculated that the entire $27,874.83 was malfunction-related. Instead, I have only received general explanations that refer to a malfunction and their terms and conditions.

In my opinion, citing a malfunction policy is not enough when a customer’s large redemption requests are rejected. CrownCoins should be able to show exactly which games, spins, sessions, wins, and balances were affected, and how those affected amounts led to the rejection of all three redemption requests.

I am requesting that CrownCoins either honor the rejected redemption requests totaling $27,874.83 or provide a detailed accounting with specific records proving how the full amount was calculated as malfunction-related. I am also requesting a clear explanation for why my 4/20/26 redemption was approved after the alleged malfunction period, while the later redemptions were rejected.