Crown Coins Casino - Player’s winnings have been confiscated without clear explanation.

I’m filing this complaint because my recent redeem for $3,171.90 was declined, and my entire SC balance was then removed from my account.

Support told me this was due to a "Coinback adjustment," but I have never received more than a few SC total from Coinback — usually under $5 each time. My most recent Coinback entry even shows $0.00 SC.

I’ve repeatedly asked for a clear breakdown showing how they calculated this adjustment, but all I’ve received are generic messages about "fairness" and "routine checks." No numbers, no data, no real review.

I believe there has been a mistake in the way this Coinback audit was applied to my account. The deduction does not align with my actual Coinback history or gameplay activity.

I’m requesting that Casino Guru contact CrownCoins to:

Confirm the exact amount of Coinback credited and removed.

Verify how the $3,171 adjustment was calculated.

Ensure a fair manual review of my case by a real account specialist.

I can provide screenshots of my Coinback history and chat transcripts showing that my last Coinback was $0.00.

Ticket ID: 215471225348353

I’m not trying to be negative — I just want transparency and a fair resolution. A deduction this large with no explanation should be double-checked.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problems you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Which games did you play just before the casino adjusted your balance?

Did you play with any active bonuses, free spins, or other promotions when your balance was adjusted?

Could you please forward me the communication between you and the casino regarding this issue at veronika.f@casino.guru? Alternatively, you may post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Khen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.