Crown Coins Casino - Player's account is closed and withdrawals are denied.

I e only once here..for 80 bucks after depositing hundreds of not thousands..I played here years ago never no luck.

Anyways after I went to withdraw was told had a ancient account was denied s count closed and no support?even if in res how can they take so many deposits and let play but refuse y withdraw and not tell you then..most casino deactivate accounts after to long.i couldn't find it I made new one played c and usmonths to win and be denied on one hadn't been played in years?don't seem fair...I you pay and allowed to play. Then they need to pay because my guess the knee it in beginning take your deposits knowly they don't have to pay and that shady tactics...they got a lot complaints at the BBB And about to have more.im coming here first to get resolved.ive tried go to customer service and get jacked around...Ive e-mailed no requesting my deposits or withdraw but I feel at least one is fairly mine...you tell me and ask the people who's in the right?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you create your first account at this casino? Did you ever request that this account be closed, or was it ever blocked by the casino?
• Did you complete the full KYC verification in your original account?
• Did you accept any promotional offers in your original account that you also activated or used in your second account?
• Did you provide complete and accurate personal information in both accounts?
• When exactly did you create your second account?
• Did you ever use both accounts simultaneously, and if so, during which period?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika