Crown Coins Casino - Player’s account has been closed due to alleged multiple accounts.

I won an $1,000 jackpot off of a $1 bet on Gold Blitz Extreme off of crowncoins over a week ago and ended up redeeming $1,037.04 and ended up getting my account locked and all my fund were never recieved. Because I guess in their policy you can’t make 2 accounts especially if 1 is already verified but I explained to them that somebody made an account in my name without permission and verified my information so I need this to be resolved so I can receive my winnings.

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Dear SevaehMae,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. I would like to clarify that creating multiple accounts is prohibited by the vast majority of online casinos, and it would be close to impossible to prove that the other account wasn't created and used by you, especially if it was successfully verified.

To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that you are not aware of creating more than one account at this casino?
• Could you please advise if your account was verified?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

No I wasn’t and I’m not aware of the extra account made in my name until I was told that by crowncoins.

No my account wasn’t verified it got closed before I could do so but the first account that someone made in my name was verified because I got my wallet stolen and they used my information.

Nope No bonus was active I received my jackpot strictly by putting my own money in and hitting after only a few spins.

Thank you very much for your reply, SevaehMae. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear SevaehMae,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru