Crown Coins Casino - Player is unable to cash out winnings.

They removed all the options to cash out to my personal accounts and left only a prepaid options for redeeming my winnings. The prepaid cards that they put my money on have no cash value. There is no way to get cash from the card. They decline for purchases constantly and there’s no way to contact them except to send an email that never gets responded to. I tried to make a donation to a not for profit and it declined even there? Then they put expiration dates on the debit cards within a few months and when they expire the money left on them is gone. I don’t understand why they took away all the other choices for cashing out? It seems like there should be a law in place that prevents them from having so much control over how I chose to spend the money that I win? They sure allow all of my cards to work for deposits. I know I should just choose to not gamble and that is an option but I have fun with it when I’m having my 5 hour chemotherapy infusions. And crown coins is one of the only platforms that do let you win. What should I do? Is there really anything I can do except walk away? I’ve included screenshots of the "reward card" and all of the declined purchase attempts that I’ve had today.

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Dear Missheathere,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

It's important to understand that the casino doesn't have complete control over the payment methods it offers. Several factors can affect this, including the licensing authority, geographic location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Missheathere,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru