The player from Quebec requested a withdrawal 6 weeks ago for a balance of Rs 120,762 PKR (approximately 430 USD) after completing KYC verification, but the casino has not processed the withdrawal and customer support is unresponsive.
Crorewin Casino - Player's withdrawal is delayed.
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Current status
Waiting for player to reply
6d 23h 25m 16s
Crorewin Casino
Safety Index 7.3 Fresh casinoCase summary
Discussion
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6 hours ago
My account on Crorewin Casino has a balance of Rs 120,762 PKR (approx 430 USD) as shown in screenshot. This is my real money balance, not bonus.
I have completed my KYC verification but when I try to withdraw, the casino is not processing my withdrawal and support is not responding.
Please help me to get my full withdrawal of Rs 120,762.
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34 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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34 minutes ago
Dear imadshah1272pk,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Do you currently have any pending withdrawal requests?
- Have you made any successful withdrawals from your account previously?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
