The player from India faced an issue where money was deducted from his bank account but was not credited to his casino account. The player was advised to contact his payment provider to investigate the missing funds, as the casino was unable to resolve the issue directly. It was explained that the investigation process could take up to a month and that the player should avoid making further deposits until the matter was settled. The complaint was later marked as resolved after the player confirmed the issue had been addressed.
Crorebet Casino - Player's deposit is delayed.
Resolved
Our verdict
Case closed
Amount: 1,000 INR
Crorebet Casino
Safety Index 7.0 Fresh casinoCase summary
Discussion
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1 month ago
Money deducted from my bank account but not credited to my casino account.
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1 month ago
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1 month ago
Dear salmansurat62,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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1 month ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear salmansurat62,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
